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PandaDoc: Documents creation issue

Impact: majorStatus: resolvedStarted Resolved (3.4 h)4 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a major incident affecting document creation from existing templates and loading template and CLI lists in US & Global, from 2025-03-05 13:53 UTC to 2025-03-05 17:16 UTC (3 h 23 min). Template search was disabled during remediation; all affected services were operational at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Creating and editing documentsUS & Global - Creating and editing documents

Timeline of updates

  1. investigating

    We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. identified

    We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

  3. identified

    The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

  4. resolved

    We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON