# PandaDoc: Documents creation issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-05 13:53 UTC · Resolved: 2025-03-05 17:16 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: Creating and editing documents, US & Global - Creating and editing documents
- [Vendor status page: https://stspg.io/djyx6wrybccb](https://stspg.io/djyx6wrybccb)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major incident affecting document creation from existing templates and loading template and CLI lists in US & Global, from 2025-03-05 13:53 UTC to 2025-03-05 17:16 UTC (3 h 23 min). Template search was disabled during remediation; all affected services were operational at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-05 13:53 UTC: We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists.  Please check back here for updates, and we appreciate your patience while we get this resolved.
- **identified** 2025-03-05 14:50 UTC: We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.
- **identified** 2025-03-05 16:20 UTC: The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services.  Please check back here for updates, and we appreciate your continued patience while we get this resolved.
- **resolved** 2025-03-05 17:16 UTC: We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

## Rewindex changes for this incident

- 2025-03-05 13:53 UTC: [Major incident: Documents creation issue](https://rewindex.com/change/i23b2ae886654fd.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/j9bz784gsb1h · Markdown: https://rewindex.com/company/pandadoc/incidents/j9bz784gsb1h.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/j9bz784gsb1h · Generated 2026-10-18T11:45:10.288Z