Companies / PandaDoc / incidents

PandaDoc: Slight Performance Degradation in Editor

Affected components: Creating and editing documents

Timeline of updates

1. identified2023-06-09 00:17 UTC

   We’re experiencing slight performance degradation working with the content editor. The root cause has been identified and solution is in progress.

2. identified2023-06-09 01:01 UTC

   We are continuing to work on a fix for this issue.

3. investigating2023-06-09 02:07 UTC

   We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

4. identified2023-06-09 02:29 UTC

   The issue has been identified and a fix is being implemented.

5. identified2023-06-09 03:27 UTC

   We’ve identified the issue with slight performance degradation working with the content editor and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

6. identified2023-06-09 05:20 UTC

   We are continuing to work on a fix for this issue. Check back here for more updates.

7. identified2023-06-09 06:48 UTC

   We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

8. identified2023-06-09 08:13 UTC

   We are continuing to work on a fix for this issue. Check back here for more updates.

9. identified2023-06-09 09:20 UTC

   We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

10. identified2023-06-09 10:16 UTC

    We are continuing to work on a fix for this issue. Check back here for more updates.

11. identified2023-06-09 11:16 UTC

    We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

12. monitoring2023-06-09 18:28 UTC

    A fix has been implemented and we are monitoring the results.

13. resolved2023-06-09 20:52 UTC

    We're all set! Users can now create documents with no degradation. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON