Help Scout: Live Chat Issues
Timeline of updates
- resolved
At approximately 2 PM EST, our team identified a 15-minute period where we experienced instability in our live chat feature. During that time, you may not have been able to access the live chat section of your account or respond to chats. We have identified and resolved the issue causing this instability, and live chat should work as expected. Apologies for the disruption, and please reach out to our team if you continue to experience any issues with chat!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2024-12-17 19:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Live Chat Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/k46m2mcskfdw
Help Scout profileRecent Help Scout incidentsAll outages on December 17, 2024Help Scout in December 2024MarkdownJSON