# Help Scout: Live Chat Issues

> Help Scout status incident “Live Chat Issues” on 2024-12-17: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/k46m2mcskfdw
Last updated: 2024-12-17T19:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-12-17 19:00 UTC · Resolved: 2024-12-17 19:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/k46m2mcskfdw](https://status.helpscout.com/incidents/k46m2mcskfdw)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-12-17 19:00 UTC: At approximately 2 PM EST, our team identified a 15-minute period where we experienced instability in our live chat feature. During that time, you may not have been able to access the live chat section of your account or respond to chats. We have identified and resolved the issue causing this instability, and live chat should work as expected. Apologies for the disruption, and please reach out to our team if you continue to experience any issues with chat!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2024-12-17 19:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/k46m2mcskfdw
- Citation: Help Scout, “Live Chat Issues” (2024-12-17 19:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/k46m2mcskfdw (CC BY 4.0).
- Markdown link: `[Help Scout: Live Chat Issues (2024-12-17)](https://rewindex.com/company/help-scout/incidents/k46m2mcskfdw)`


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Canonical: https://rewindex.com/company/help-scout/incidents/k46m2mcskfdw · Markdown: https://rewindex.com/company/help-scout/incidents/k46m2mcskfdw.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/k46m2mcskfdw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:17:55.115Z