Companies / support

Front

front.comStatus page: status.frontapp.comNow: operational since 2026-10-17
50incidents since 2024-08-29
19major or critical
7in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Major incident: [smtp] Problems with outbound sending on custom SMTP channels
Front reported a major outage affecting outbound sending on a subset of custom SMTP channels, listed as SMTP (non-Gmail / O365). It started at 2026-10-05 07:42 UTC and was resolved at 2026-10-05 09:45 UTC, lasting 2 h 2 min. Front deployed a fix but did not specify the cause.
Major incident
Major incident: [office365] Office channels offline preventing emails being sent or receivedMajor incident
Critical incident: Front is inaccessibleMajor incident
Major incident: Microsoft Office365 IncidentMajor incident
Critical incident: App not respondingMajor incident
Major incident: [by_company_00017] Front App OutageMajor incident
Major incident: App not loadingMajor incident
Major incident: Mobile app: Google sign in flow brokenMajor incident
Critical incident: Front not loading [us-west-2][by_company_00007]Major incident
Critical incident: Front not loading [us-west-2][by_company_00007][by_company_00001]Major incident

Full Front change timeline, with diffs →

Status incident history

Front status incidents per year
0510152025↑ incidents202420252026102515
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
2024104
20252511
2026154
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2024-08minor1
2024-09major2
2024-09minor1
2024-10minor1
2024-11major1
2024-11minor1
2024-12major1
2024-12minor1
2024-12none1
2025-02minor1
2025-03critical1
2025-03major2
2025-04critical1
2025-04minor2
2025-06critical1
2025-06minor3
2025-07critical2
2025-07minor1
2025-09major2
2025-09minor4
2025-10minor1
2025-11major1
2025-12critical1
2025-12minor1
2025-12none1
2026-01critical1
2026-01major1
2026-02minor3
2026-04minor2
2026-05major1
2026-08minor1
2026-08none1
2026-09minor3
2026-10major1
2026-10minor1

Silent edits

No silent edits or deletions detected for Front yet. We compare every 10-minute snapshot of each incident.

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Pricing, trust and legal pages

Page snapshot history
PricingTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Trust / security: baseline2026-10-17 Pricing: baseline2026-10-17 Trust / security: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Trust / securitybaseline
2026-10-17Pricingbaseline
2026-10-17Trust / securitybaseline
PageURLVersionsLast changedLast fetched OKHistory
Pricingfront.com/pricing12026-10-172026-10-17none yet
Trust / securitypartialtrust.front.com22026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 50 of 50 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
Delays on generation of certain AI outputsminor34 min
[smtp] Problems with outbound sending on custom SMTP channelsmajor2.0 h
[us-west-2] Elevated API error rates may cause delaysminor15 min
[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]minor4.4 h
[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]minor2.7 h
Application performance degradedminor1.1 h
Resource audit log delayed events [eu-west-1][by_company_00006]none33 min
[office365] Office channels offline preventing emails being sent or receivedmajor4 d
Folder counters update delayminor32 min
Delay in messages sent or received over Slackminor3.0 h
Delays receiving emails from Gmail and Office channels in [us-west-2]minor2.9 h
Shared inboxes not visible in the mobile appminor2.2 h
Message import delayedminor23 min
Front is inaccessiblecritical3.8 h
Microsoft Office365 Incidentmajor8.8 h
App not respondingcritical3.9 h
Errors loading conversationsminor15 h
Delegated inboxes not visiblenone8 min
[by_company_00017] Front App Outagemajor3.0 h
Some Canadian customers are experiencing degraded messaging capabilityminor27 h
App not loadingmajor9 min
Mobile app: Google sign in flow brokenmajor4 d
Some conversations cause error pageminor1.4 h
Delay importing new messages from Gmailminor1.5 h
SSO Authentication Issues - Mobile Appsminor3.5 h
API Latency [eu-west-1][by_company_00006]minor3.8 h
Delays on O365 channelsminor1.3 h
Front not loading [us-west-2][by_company_00007]critical1.5 h
Front not loading [us-west-2][by_company_00007][by_company_00001]critical41 min
[us-west-2] [by_company_00007] Customers may experience slowness in app loadingminor3.0 h
Web app not loadingcritical0 min
[us-west-2] [by_company_00008] Delays in analytics data ingestionminor54 min
App not loading [us-west-2][by_company_00008]minor35 min
2025-04-29 Application unavailable for some customerscritical5.8 h
[office365] Some customers experiencing delays receiving messages on Office365 channelsminor4.8 h
[office365] Message Attachment Size Limit Errorminor5 d
[us-west-2] [by_company_00008] Customers may experience slowness in app loadingmajor35 min
Errors sending and receiving mail for [Office365] channelscritical2.6 h
Elevated error rates for [office365] channelsmajor1.3 h
Delays ingesting emails [gmail]minor39 min
AI answers for Chat errorsminor2.5 h
Automated emails from Front are delayed - notifications, invites to your teammates, calendar events, etc.major1.1 h
Front AI features outagenone0 min
Exchange Online mailboxes sync delay [office365]minor18 h
[us-west-2] Increased failure rate on public APImajor2.3 h
[by_company_00017] Elevated loading times for some customers in us-west-1minor41 min
Increased error rate sending and receiving messages on email-based channelsmajor6.4 h
Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004]minor30 min
Delays in sending and receiving Gmail messages [gmail]major3.8 h
Degraded performance in us-west-2 [us-west-2]minor22 min