# Front

- Domain: front.com · Category: support
- Status page: https://status.frontapp.com (polled every 10 minutes; now operational)
- Incidents archived: 50 (19 major/critical, 0 maintenances), history since 2024-08-29
- Last 90 days: 7 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2024 | 10 | 4 | 0 | 2.3 h |
| 2025 | 25 | 11 | 0 | 2.1 h |
| 2026 | 15 | 4 | 0 | 2.2 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-10-05 07:42 UTC | [Major incident: \[smtp\] Problems with outbound sending on custom SMTP channels](https://rewindex.com/change/i01b53925689589.md) | Front reported a major outage affecting outbound sending on a subset of custom SMTP channels, listed as SMTP (non-Gmail / O365). It started at 2026-10-05 07:42 UTC and was resolved at 2026-10-05 09:45 UTC, lasting 2 h 2 min. Front deployed a fix but did not specify the cause. |
| 2026-05-28 18:24 UTC | [Major incident: \[office365\] Office channels offline preventing emails being sent or received](https://rewindex.com/change/i59cb770dc79fa8.md) | Front reported a major O365 outage affecting a subset of customers, with offline channels preventing email sending or receiving. It started at 2026-05-28 18:24 UTC and was resolved at 2026-06-01 23:35 UTC, lasting 4 days 5 h. Front added automatic channel recovery while continuing to investigate remaining sync failures with Microsoft. |
| 2026-01-23 21:51 UTC | [Critical incident: Front is inaccessible](https://rewindex.com/change/ib4af27542a56aa.md) | pending |
| 2026-01-22 20:49 UTC | [Major incident: Microsoft Office365 Incident](https://rewindex.com/change/i165a50fe902035.md) | pending |
| 2025-12-19 17:29 UTC | [Critical incident: App not responding](https://rewindex.com/change/i32242bd9c81eef.md) | pending |
| 2025-11-21 19:21 UTC | [Major incident: \[by\_company\_00017\] Front App Outage](https://rewindex.com/change/ia141db7f16b608.md) | pending |
| 2025-09-26 16:47 UTC | [Major incident: App not loading](https://rewindex.com/change/i856956639496d8.md) | pending |
| 2025-09-19 18:40 UTC | [Major incident: Mobile app: Google sign in flow broken](https://rewindex.com/change/i6d7bf11e39b750.md) | pending |
| 2025-07-15 16:28 UTC | [Critical incident: Front not loading \[us-west-2\]\[by\_company\_00007\]](https://rewindex.com/change/ifc68c267ef1545.md) | pending |
| 2025-07-15 15:11 UTC | [Critical incident: Front not loading \[us-west-2\]\[by\_company\_00007\]\[by\_company\_00001\]](https://rewindex.com/change/i92db3ac9249e79.md) | pending |

Full timeline: [Front changes](https://rewindex.com/company/front/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Pricing | [https://front.com/pricing](https://front.com/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://trust.front.com](https://trust.front.com) | 2 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 50 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-10-06 15:19 UTC | [Delays on generation of certain AI outputs](https://stspg.io/rnttf79qxnkt) | minor | 34 min |  |
| 2026-10-05 07:42 UTC | [\[smtp\] Problems with outbound sending on custom SMTP channels](https://stspg.io/sqplmrllzj6p) | major | 2.0 h |  |
| 2026-09-27 01:49 UTC | [\[us-west-2\] Elevated API error rates may cause delays](https://stspg.io/44yxhjbh49v9) | minor | 15 min |  |
| 2026-09-23 10:38 UTC | [\[office365\] \[gmail\] delays in sending and receiving messages for customers in \[us-west-1\], \[us-west-2\], and \[eu-west-1\]](https://stspg.io/wq3rfc2x5fyj) | minor | 4.4 h |  |
| 2026-09-14 08:20 UTC | [\[office365\] Delays in sending and receiving messages for some customers in \[us-west-1\] and \[us-west-2\]](https://stspg.io/cbblcrkcvf7x) | minor | 2.7 h |  |
| 2026-08-31 15:43 UTC | [Application performance degraded](https://stspg.io/00qn7crpys0v) | minor | 1.1 h |  |
| 2026-08-15 20:11 UTC | [Resource audit log delayed events \[eu-west-1\]\[by\_company\_00006\]](https://stspg.io/nyvwlyyl6h42) | none | 33 min |  |
| 2026-05-28 18:24 UTC | [\[office365\] Office channels offline preventing emails being sent or received](https://stspg.io/8dkmff418pg3) | major | 4 d |  |
| 2026-04-25 18:37 UTC | [Folder counters update delay](https://stspg.io/r3t780nnq8f1) | minor | 32 min |  |
| 2026-04-14 17:03 UTC | [Delay in messages sent or received over Slack](https://stspg.io/k6xzk55bd94p) | minor | 3.0 h |  |
| 2026-02-23 15:17 UTC | [Delays receiving emails from Gmail and Office channels in \[us-west-2\]](https://stspg.io/w11rs770w1dt) | minor | 2.9 h |  |
| 2026-02-18 14:59 UTC | [Shared inboxes not visible in the mobile app](https://stspg.io/89xw1z7w16l1) | minor | 2.2 h |  |
| 2026-02-07 00:03 UTC | [Message import delayed](https://stspg.io/s54vp29vdd1t) | minor | 23 min |  |
| 2026-01-23 21:51 UTC | [Front is inaccessible](https://stspg.io/rx3bc36r6j0x) | critical | 3.8 h |  |
| 2026-01-22 20:49 UTC | [Microsoft Office365 Incident](https://stspg.io/7z687s5fz72x) | major | 8.8 h |  |
| 2025-12-19 17:29 UTC | [App not responding](https://stspg.io/xnc95k7qyppy) | critical | 3.9 h |  |
| 2025-12-10 01:06 UTC | [Errors loading conversations](https://stspg.io/z4rj9mdgn9l0) | minor | 15 h |  |
| 2025-12-01 22:18 UTC | [Delegated inboxes not visible](https://stspg.io/bl11x300ssbj) | none | 8 min |  |
| 2025-11-21 19:21 UTC | [\[by\_company\_00017\] Front App Outage](https://stspg.io/b6y72vb660l9) | major | 3.0 h |  |
| 2025-10-09 21:29 UTC | [Some Canadian customers are experiencing degraded messaging capability](https://stspg.io/nv862bv0b6sz) | minor | 27 h |  |
| 2025-09-26 16:47 UTC | [App not loading](https://stspg.io/xhffzlbwrsbg) | major | 9 min |  |
| 2025-09-19 18:40 UTC | [Mobile app: Google sign in flow broken](https://stspg.io/77nwrxmsw9q9) | major | 4 d |  |
| 2025-09-16 22:02 UTC | [Some conversations cause error page](https://stspg.io/1dpbngw0fpr5) | minor | 1.4 h |  |
| 2025-09-12 22:32 UTC | [Delay importing new messages from Gmail](https://stspg.io/tdhdq1nwbzy9) | minor | 1.5 h |  |
| 2025-09-05 13:41 UTC | [SSO Authentication Issues - Mobile Apps](https://stspg.io/0mdb2x0f4rz1) | minor | 3.5 h |  |
| 2025-09-01 14:05 UTC | [API Latency \[eu-west-1\]\[by\_company\_00006\]](https://stspg.io/c492w9zq2r3n) | minor | 3.8 h |  |
| 2025-07-29 23:41 UTC | [Delays on O365 channels](https://stspg.io/2yct0205xkbv) | minor | 1.3 h |  |
| 2025-07-15 16:28 UTC | [Front not loading \[us-west-2\]\[by\_company\_00007\]](https://stspg.io/8f08ltbyccdf) | critical | 1.5 h |  |
| 2025-07-15 15:11 UTC | [Front not loading \[us-west-2\]\[by\_company\_00007\]\[by\_company\_00001\]](https://stspg.io/f3j5l0zgck8n) | critical | 41 min |  |
| 2025-06-24 15:36 UTC | [\[us-west-2\] \[by\_company\_00007\] Customers may experience slowness in app loading](https://stspg.io/kvg38wg201t1) | minor | 3.0 h |  |
| 2025-06-09 21:00 UTC | [Web app not loading](https://stspg.io/xgdrbr0k94z4) | critical | 0 min |  |
| 2025-06-05 06:45 UTC | [\[us-west-2\] \[by\_company\_00008\] Delays in analytics data ingestion](https://stspg.io/b2qxc3750bkn) | minor | 54 min |  |
| 2025-06-03 15:55 UTC | [App not loading \[us-west-2\]\[by\_company\_00008\]](https://stspg.io/h6jgn0j8y5gb) | minor | 35 min |  |
| 2025-04-29 23:54 UTC | [2025-04-29 Application unavailable for some customers](https://stspg.io/4c4lhjsy6nrp) | critical | 5.8 h |  |
| 2025-04-25 10:28 UTC | [\[office365\] Some customers experiencing delays receiving messages on Office365 channels](https://stspg.io/9c7tpj53pndc) | minor | 4.8 h |  |
| 2025-04-17 13:15 UTC | [\[office365\] Message Attachment Size Limit Error](https://stspg.io/c68wg7mcpn43) | minor | 5 d |  |
| 2025-03-19 17:24 UTC | [\[us-west-2\] \[by\_company\_00008\] Customers may experience slowness in app loading](https://stspg.io/s5ldgbz21jw9) | major | 35 min |  |
| 2025-03-14 21:49 UTC | [Errors sending and receiving mail for \[Office365\] channels](https://stspg.io/822pt5tkx5zx) | critical | 2.6 h |  |
| 2025-03-01 21:14 UTC | [Elevated error rates for \[office365\] channels](https://stspg.io/nyzdglm2c97w) | major | 1.3 h |  |
| 2025-02-12 21:00 UTC | [Delays ingesting emails \[gmail\]](https://stspg.io/1r15gs199ynb) | minor | 39 min |  |
| 2024-12-26 21:30 UTC | [AI answers for Chat errors](https://stspg.io/w4zy111dbbx0) | minor | 2.5 h |  |
| 2024-12-18 19:33 UTC | [Automated emails from Front are delayed - notifications, invites to your teammates, calendar events, etc.](https://stspg.io/v1ng5366c2sb) | major | 1.1 h |  |
| 2024-12-11 23:30 UTC | [Front AI features outage](https://stspg.io/8bjdjc8s5g41) | none | 0 min |  |
| 2024-11-25 08:41 UTC | [Exchange Online mailboxes sync delay \[office365\]](https://stspg.io/gv8m0wtqpz5v) | minor | 18 h |  |
| 2024-11-18 20:03 UTC | [\[us-west-2\] Increased failure rate on public API](https://stspg.io/80nkdvdtssh2) | major | 2.3 h |  |
| 2024-10-29 12:34 UTC | [\[by\_company\_00017\] Elevated loading times for some customers in us-west-1](https://stspg.io/fvll5cqxp6xt) | minor | 41 min |  |
| 2024-09-27 20:25 UTC | [Increased error rate sending and receiving messages on email-based channels](https://stspg.io/7znnyb34f8fn) | major | 6.4 h |  |
| 2024-09-23 11:00 UTC | [Difficulties accessing Front on desktop and mobile in eu-west-1 region \[by\_company\_00001\] \[by\_company\_00002\] \[by\_company\_00003\] \[by\_company\_00004\]](https://stspg.io/2q0ppcy7t95k) | minor | 30 min |  |
| 2024-09-13 15:38 UTC | [Delays in sending and receiving Gmail messages \[gmail\]](https://stspg.io/w9s20h7ccd34) | major | 3.8 h |  |
| 2024-08-29 09:43 UTC | [Degraded performance in us-west-2 \[us-west-2\]](https://stspg.io/jlk1nt3gydzr) | minor | 22 min |  |


## Charts

### Chart data: Front status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2024 | 10 | 4 |
| 2025 | 25 | 11 |
| 2026 | 15 | 4 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2024-08 | minor | 1 |
| 2024-09 | major | 2 |
| 2024-09 | minor | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | major | 1 |
| 2024-11 | minor | 1 |
| 2024-12 | major | 1 |
| 2024-12 | minor | 1 |
| 2024-12 | none | 1 |
| 2025-02 | minor | 1 |
| 2025-03 | critical | 1 |
| 2025-03 | major | 2 |
| 2025-04 | critical | 1 |
| 2025-04 | minor | 2 |
| 2025-06 | critical | 1 |
| 2025-06 | minor | 3 |
| 2025-07 | critical | 2 |
| 2025-07 | minor | 1 |
| 2025-09 | major | 2 |
| 2025-09 | minor | 4 |
| 2025-10 | minor | 1 |
| 2025-11 | major | 1 |
| 2025-12 | critical | 1 |
| 2025-12 | minor | 1 |
| 2025-12 | none | 1 |
| 2026-01 | critical | 1 |
| 2026-01 | major | 1 |
| 2026-02 | minor | 3 |
| 2026-04 | minor | 2 |
| 2026-05 | major | 1 |
| 2026-08 | minor | 1 |
| 2026-08 | none | 1 |
| 2026-09 | minor | 3 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Trust / security | baseline |

---
Canonical: https://rewindex.com/company/front · Markdown: https://rewindex.com/company/front.md · JSON: https://rewindex.com/api/v1/companies/front · Generated 2026-10-17T23:57:41.429Z