rewindex

CompaniesFrontIncidents

Front: [us-west-1] High API latency currently causing delays

MinorStatus: resolvededitedStarted Resolved (1.4 h)6 updatesstatus.frontapp.com (opens in new tab)

Affected components: API and integrationsAppReal time events

Timeline of updates

  1. investigating

    We are experiencing elevated API latency and delays in message processing. As a result, new messages may take longer than expected to appear in inboxes, and some operations may be delayed due to backlogs in our processing queues.

  2. identified

    The issue has been identified and we are currently working to restore performance

  3. monitoring

    We have applied a fix and currently monitoring our systems.

  4. monitoring

    Systems are returning to normal. Most processing queues have cleared, and API latency has recovered to normal levels. A few services are still working through remaining backlogs, so some customers may continue to experience delays. We are monitoring recovery closely.

  5. monitoring

    All systems have returned to normal. API latency is back to normal levels and all queues have drained. We will continue monitoring to ensure stability.

  6. resolved

    The incident has been resolved

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.frontapp.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Front, started 2026-11-04 16:26 UTC, resolved after 1.4 h, 6 update(s); edited after publishing.

Title
[us-west-1] High API latency currently causing delays
Vendor
Front
Date
URL
https://rewindex.com/company/front/incidents/fcx57lqk5rbv

Front profileRecent Front incidentsAll outages on November 4, 2026Front in November 2026MarkdownJSON