# Front: [us-west-1] High API latency currently causing delays

> Front status incident “[us-west-1] High API latency currently causing delays” on 2026-11-04: impact minor (vendor’s label), 1.4 h, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/front/incidents/fcx57lqk5rbv
Last updated: 2026-11-04T17:53:46Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-04 16:26 UTC · Resolved: 2026-11-04 17:50 UTC · Duration: 1.4 h
- Updates: 6 · Affected components: API and integrations, App, Real time events
- [Vendor status page: https://status.frontapp.com/incidents/fcx57lqk5rbv](https://status.frontapp.com/incidents/fcx57lqk5rbv)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **investigating** 2026-11-04 16:24 UTC: We are experiencing elevated API latency and delays in message processing. As a result, new messages may take longer than expected to appear in inboxes, and some operations may be delayed due to backlogs in our processing queues.
- **identified** 2026-11-04 16:26 UTC: The issue has been identified and we are currently working to restore performance
- **monitoring** 2026-11-04 16:42 UTC: We have applied a fix and currently monitoring our systems.
- **monitoring** 2026-11-04 16:45 UTC: Systems are returning to normal. Most processing queues have cleared, and API latency has recovered to normal levels. A few services are still working through remaining backlogs, so some customers may continue to experience delays. We are monitoring recovery closely.
- **monitoring** 2026-11-04 17:11 UTC: All systems have returned to normal. API latency is back to normal levels and all queues have drained. We will continue monitoring to ensure stability.
- **resolved** 2026-11-04 17:50 UTC: The incident has been resolved

## Rewindex changes for this incident

- 2026-11-04 16:43 UTC: [Incident updated: \[us-west-1\] High API latency currently causing delays](https://rewindex.com/change/re8a1acd89dd705.md)
- 2026-11-04 16:53 UTC: [Incident updated: \[us-west-1\] High API latency currently causing delays](https://rewindex.com/change/rafebe6cc0073c8.md)
- 2026-11-04 17:13 UTC: [Incident updated: \[us-west-1\] High API latency currently causing delays](https://rewindex.com/change/rc63b7633232fe9.md)
- 2026-11-04 17:53 UTC: [Incident updated: \[us-west-1\] High API latency currently causing delays](https://rewindex.com/change/r7593053a9e9fd7.md)

## Cite this

Status incident (vendor impact label: minor) posted by Front, started 2026-11-04 16:26 UTC, resolved after 1.4 h, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/front/incidents/fcx57lqk5rbv
- Citation: Front, “[us-west-1] High API latency currently causing delays” (2026-11-04 16:26 UTC). Archived by Rewindex: https://rewindex.com/company/front/incidents/fcx57lqk5rbv (CC BY 4.0).
- Markdown link: `[Front: us-west-1 High API latency currently causing delays (2026-11-04)](https://rewindex.com/company/front/incidents/fcx57lqk5rbv)`


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Canonical: https://rewindex.com/company/front/incidents/fcx57lqk5rbv · Markdown: https://rewindex.com/company/front/incidents/fcx57lqk5rbv.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/fcx57lqk5rbv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:38:16.884Z