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Front: Delays receiving emails from Gmail and Office channels in [us-west-2]

Affected components: GmailO365

Timeline of updates

1. investigating2026-02-23 15:17 UTC

   Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.

2. investigating2026-02-23 15:51 UTC

   Delays have been reduced, but remain slightly elevated. We are continuing to investigate.

3. investigating2026-02-23 16:36 UTC

   Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).

4. monitoring2026-02-23 16:48 UTC

   Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.

5. resolved2026-02-23 18:10 UTC

   This incident has been resolved.

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