# Front: Delays receiving emails from Gmail and Office channels in [us-west-2]

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-23 15:17 UTC · Resolved: 2026-02-23 18:10 UTC · Duration: 2.9 h
- Updates: 5 · Affected components: Gmail, O365
- [Vendor status page: https://stspg.io/w11rs770w1dt](https://stspg.io/w11rs770w1dt)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **investigating** 2026-02-23 15:17 UTC: Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.
- **investigating** 2026-02-23 15:51 UTC: Delays have been reduced, but remain slightly elevated. We are continuing to investigate.
- **investigating** 2026-02-23 16:36 UTC: Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).
- **monitoring** 2026-02-23 16:48 UTC: Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.
- **resolved** 2026-02-23 18:10 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/front/incidents/ybpzqnv0tl2l · Markdown: https://rewindex.com/company/front/incidents/ybpzqnv0tl2l.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/ybpzqnv0tl2l · Generated 2026-10-18T09:58:41.471Z