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Front: Delay importing new messages from Gmail

Affected components: Gmail

Timeline of updates

1. identified2025-09-12 22:32 UTC

   We have an ongoing issue causing delays importing new messages from all gmail channels. We have identified the issue and are currently working on a fix

2. monitoring2025-09-12 22:44 UTC

   Fixes are currently rolling out, we are monitoring backlog of unimported messages

3. monitoring2025-09-12 23:31 UTC

   Continuing to monitor our backlog of messages, the majority of channels have recovered - but still have a small segment still catching up

4. resolved2025-09-13 00:00 UTC

   All channels should now be recovered

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Front profile · Recent Front incidents · Markdown · JSON