# Front: Delay importing new messages from Gmail

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-12 22:32 UTC · Resolved: 2025-09-13 00:00 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Gmail
- [Vendor status page: https://stspg.io/tdhdq1nwbzy9](https://stspg.io/tdhdq1nwbzy9)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **identified** 2025-09-12 22:32 UTC: We have an ongoing issue causing delays importing new messages from all gmail channels. We have identified the issue and are currently working on a fix
- **monitoring** 2025-09-12 22:44 UTC: Fixes are currently rolling out, we are monitoring backlog of unimported messages
- **monitoring** 2025-09-12 23:31 UTC: Continuing to monitor our backlog of messages, the majority of channels have recovered - but still have a small segment still catching up
- **resolved** 2025-09-13 00:00 UTC: All channels should now be recovered


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Canonical: https://rewindex.com/company/front/incidents/jnbm9jz1rc19 · Markdown: https://rewindex.com/company/front/incidents/jnbm9jz1rc19.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/jnbm9jz1rc19 · Generated 2026-10-18T11:47:23.805Z