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Front: Errors sending and receiving mail for [Office365] channels

Impact: criticalStatus: resolvedStarted 2025-03-14 21:49 UTCResolved 2025-03-15 00:28 UTC (2.6 h)5 updatesSource: stspg.io

Summary

Front reported a critical outage causing errors sending and receiving email for Office365 channels, starting 2025-03-14 21:49 UTC and resolved 2025-03-15 00:28 UTC, lasting 2 h 39 min. Front deployed a fix and monitored service before confirming resolution; no specific cause was disclosed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: O365

Timeline of updates

investigating2025-03-14 21:49 UTC
We are currently investigating errors sending and receiving email for Office365 channels
identified2025-03-14 21:51 UTC
We have identified the issue causing errors when sending and receiving mail for Office365 channels and are working towards a resolution.
identified2025-03-14 21:59 UTC
We are currently deploying a fix for this issue and expect to restore service within 30 minutes
monitoring2025-03-14 22:17 UTC
We have deployed a fix and are monitoring the situation.
resolved2025-03-15 00:28 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Errors sending and receiving mail for [Office365] channels 2025-03-14 21:49 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Front profile · Recent Front incidents · Markdown · JSON