# Front: Errors sending and receiving mail for [Office365] channels

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-03-14 21:49 UTC · Resolved: 2025-03-15 00:28 UTC · Duration: 2.6 h
- Updates: 5 · Affected components: O365
- [Vendor status page: https://stspg.io/822pt5tkx5zx](https://stspg.io/822pt5tkx5zx)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

Front reported a critical outage causing errors sending and receiving email for Office365 channels, starting 2025-03-14 21:49 UTC and resolved 2025-03-15 00:28 UTC, lasting 2 h 39 min. Front deployed a fix and monitored service before confirming resolution; no specific cause was disclosed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-14 21:49 UTC: We are currently investigating errors sending and receiving email for Office365 channels
- **identified** 2025-03-14 21:51 UTC: We have identified the issue causing errors when sending and receiving mail for Office365 channels and are working towards a resolution.
- **identified** 2025-03-14 21:59 UTC: We are currently deploying a fix for this issue and expect to restore service within 30 minutes
- **monitoring** 2025-03-14 22:17 UTC: We have deployed a fix and are monitoring the situation.
- **resolved** 2025-03-15 00:28 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-03-14 21:49 UTC: [Critical incident: Errors sending and receiving mail for \[Office365\] channels](https://rewindex.com/change/i815e2f64620c7a.md)


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Canonical: https://rewindex.com/company/front/incidents/fsglp3drc36r · Markdown: https://rewindex.com/company/front/incidents/fsglp3drc36r.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/fsglp3drc36r · Generated 2026-10-18T11:27:24.739Z