Companies/Front/Incidents

Front: Delays on generation of certain AI outputs

Timeline of updates

1. investigating2026-10-06 15:19 UTC

   We are experiencing a backlog with regards to the generation of certain AI outputs, including conversation summary and Smart QA/CSAT reviews. Some of these may take a few minutes longer to appear than normal. We are working on clearing the backlog.

2. investigating2026-10-06 15:20 UTC

   We are continuing to investigate this issue.

3. monitoring2026-10-06 15:31 UTC

   Backlog has reduced. We're continuing to monitor.

4. resolved2026-10-06 15:53 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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