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Front: Some Canadian customers are experiencing degraded messaging capability

Affected components: SMTP (non-Gmail / O365)AppGmailO365

Timeline of updates

1. investigating2025-10-09 21:29 UTC

   Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.

2. investigating2025-10-09 21:36 UTC

   We are continuing to investigate this issue.

3. investigating2025-10-09 22:14 UTC

   We are continuing to investigate this issue.

4. investigating2025-10-09 23:19 UTC

   We are still investigating the issue and searching for the root cause.

5. investigating2025-10-10 02:15 UTC

   We are continuing to investigate this issue, and are yet to identify a root cause Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. We will update this page as soon as we have more information

6. monitoring2025-10-10 17:39 UTC

   We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance

7. resolved2025-10-11 00:20 UTC

   We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Front profile · Recent Front incidents · Markdown · JSON