# Front: Some Canadian customers are experiencing degraded messaging capability

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-09 21:29 UTC · Resolved: 2025-10-11 00:20 UTC · Duration: 27 h
- Updates: 7 · Affected components: SMTP (non-Gmail / O365), App, Gmail, O365
- [Vendor status page: https://stspg.io/nv862bv0b6sz](https://stspg.io/nv862bv0b6sz)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **investigating** 2025-10-09 21:29 UTC: Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.
- **investigating** 2025-10-09 21:36 UTC: We are continuing to investigate this issue.
- **investigating** 2025-10-09 22:14 UTC: We are continuing to investigate this issue.
- **investigating** 2025-10-09 23:19 UTC: We are still investigating the issue and searching for the root cause.
- **investigating** 2025-10-10 02:15 UTC: We are continuing to investigate this issue, and are yet to identify a root cause  Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device.  We will update this page as soon as we have more information
- **monitoring** 2025-10-10 17:39 UTC: We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance
- **resolved** 2025-10-11 00:20 UTC: We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app


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Canonical: https://rewindex.com/company/front/incidents/lfct50m0q7j7 · Markdown: https://rewindex.com/company/front/incidents/lfct50m0q7j7.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/lfct50m0q7j7 · Generated 2026-10-18T09:37:26.690Z