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Front: [us-west-2] Increased failure rate on public API

Impact: majorStatus: resolvedStarted Resolved (2.3 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Front reported a major public API incident in us-west-2, with increased 5xx errors potentially affecting sending and receiving messages on some channels. It ran from 2024-11-18 20:03 UTC to 2024-11-18 22:18 UTC, lasting 2 h 15 min. Errors subsided before resolution; no root cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: API and integrations

Timeline of updates

  1. investigating

    We are seeing an increase in 5xx errors on our public API in us-west-2 region, which may also affect the ability to send/receive messages on some channels.

  2. monitoring

    The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the root cause.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Front profile · Recent Front incidents · Markdown · JSON