# Front: [us-west-2] Increased failure rate on public API

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-11-18 20:03 UTC · Resolved: 2024-11-18 22:18 UTC · Duration: 2.3 h
- Updates: 3 · Affected components: API and integrations
- [Vendor status page: https://stspg.io/80nkdvdtssh2](https://stspg.io/80nkdvdtssh2)
- [Company: Front](https://rewindex.com/company/front.md)

## Summary

Front reported a major public API incident in us-west-2, with increased 5xx errors potentially affecting sending and receiving messages on some channels. It ran from 2024-11-18 20:03 UTC to 2024-11-18 22:18 UTC, lasting 2 h 15 min. Errors subsided before resolution; no root cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-11-18 20:03 UTC: We are seeing an increase in 5xx errors on our public API in us-west-2 region, which may also affect the ability to send/receive messages on some channels.
- **monitoring** 2024-11-18 20:44 UTC: The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the root cause.
- **resolved** 2024-11-18 22:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-11-18 20:03 UTC: [Major incident: \[us-west-2\] Increased failure rate on public API](https://rewindex.com/change/ib103661ba8a2d0.md)


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Canonical: https://rewindex.com/company/front/incidents/q4t2t03h2t1t · Markdown: https://rewindex.com/company/front/incidents/q4t2t03h2t1t.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/q4t2t03h2t1t · Generated 2026-10-18T10:35:29.966Z