Changes / Front / [us-west-2] Increased failure rate on public API
Front: Major incident: [us-west-2] Increased failure rate on public API
Summary
Front reported a major public API incident in us-west-2, with increased 5xx errors potentially affecting sending and receiving messages on some channels. It ran from 2024-11-18 20:03 UTC to 2024-11-18 22:18 UTC, lasting 2 h 15 min. Errors subsided before resolution; no root cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [us-west-2] Increased failure rate on public API
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-11-18 20:03 UTC
Before: not present
After: 2024-11-18 22:18 UTC
Before: not present
After: API and integrations
Before: not present
After: We are seeing an increase in 5xx errors on our public API in us-west-2 region, which may also affect the ability to send/receive messages on some channels.
Before: not present
After: The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the root cause.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [us-west-2] Increased failure rate on public API (this change) Front reported a major public API incident in us-west-2, with increased 5xx errors potentially affecting sending and receiving messages on some channels. It ran from 2024-11-18 20:03 UTC to 2024-11-18 22:18 UTC, lasting 2 h 15 min. Errors subsided before resolution; no root cause or fix was stated. | Major incident |