# Front: Major incident: [us-west-2] Increased failure rate on public API

**Summary:** Front reported a major public API incident in us-west-2, with increased 5xx errors potentially affecting sending and receiving messages on some channels. It ran from 2024-11-18 20:03 UTC to 2024-11-18 22:18 UTC, lasting 2 h 15 min. Errors subsided before resolution; no root cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-11-18 20:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/80nkdvdtssh2](https://stspg.io/80nkdvdtssh2)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/q4t2t03h2t1t@9cee2d5c63c5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [us-west-2] Increased failure rate on public API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-11-18 20:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-11-18 22:18 UTC
```

**6. Added: Affected components**

```diff
+ API and integrations
```

**7. Added: Update** (investigating) · 2024-11-18 20:03 UTC

```diff
+ We are seeing an increase in 5xx errors on our public API in us-west-2 region, which may also affect the ability to send/receive messages on some channels.
```

**8. Added: Update** (monitoring) · 2024-11-18 20:44 UTC

```diff
+ The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the root cause.
```

**9. Added: Update** (resolved) · 2024-11-18 22:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-11-18 20:03 UTC | Major incident: \[us-west-2\] Increased failure rate on public API (this change) | outage |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib103661ba8a2d0 · Markdown: https://rewindex.com/change/ib103661ba8a2d0.md · JSON: https://rewindex.com/api/v1/changes/ib103661ba8a2d0 · Generated 2026-10-18T02:27:53.181Z