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Front: AI answers for Chat errors

Impact: minorStatus: resolvedStarted Resolved (2.5 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Front chat

Timeline of updates

  1. investigating

    We're investigating some errors only affecting our AI answers functionality with Chat

  2. identified

    AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.

  3. monitoring

    We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

  4. monitoring

    We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

  5. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Front profile · Recent Front incidents · Markdown · JSON