# Front: AI answers for Chat errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-12-26 21:30 UTC · Resolved: 2024-12-27 00:01 UTC · Duration: 2.5 h
- Updates: 5 · Affected components: Front chat
- [Vendor status page: https://stspg.io/w4zy111dbbx0](https://stspg.io/w4zy111dbbx0)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **investigating** 2024-12-26 21:30 UTC: We're investigating some errors only affecting our AI answers functionality with Chat
- **identified** 2024-12-26 21:48 UTC: AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.
- **monitoring** 2024-12-26 23:18 UTC: We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
- **monitoring** 2024-12-26 23:19 UTC: We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
- **resolved** 2024-12-27 00:01 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/front/incidents/mrfz7wwxgvmz · Markdown: https://rewindex.com/company/front/incidents/mrfz7wwxgvmz.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/mrfz7wwxgvmz · Generated 2026-10-18T12:32:13.731Z