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Front: API Latency [eu-west-1][by_company_00006]

Affected components: API and integrationsApp

Timeline of updates

1. investigating2025-09-01 14:05 UTC

   We are currently investigating reports of increased latency affecting a subset of customers in the EU region. Impact: Some customers in EU may experience slower response times or intermittent delays when using our app. Not all customers in this region are affected.

2. investigating2025-09-01 14:05 UTC

   We are continuing to investigate this issue.

3. identified2025-09-01 14:53 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring2025-09-01 15:02 UTC

   Response times are stabilizing, though we continue to actively monitor the situation to ensure the issue is fully resolved.

5. resolved2025-09-01 17:52 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Front profile · Recent Front incidents · Markdown · JSON