# Front: API Latency [eu-west-1][by_company_00006]

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-01 14:05 UTC · Resolved: 2025-09-01 17:52 UTC · Duration: 3.8 h
- Updates: 5 · Affected components: API and integrations, App
- [Vendor status page: https://stspg.io/c492w9zq2r3n](https://stspg.io/c492w9zq2r3n)
- [Company: Front](https://rewindex.com/company/front.md)

## Timeline of updates

- **investigating** 2025-09-01 14:05 UTC: We are currently investigating reports of increased latency affecting a subset of customers in the EU region. Impact: Some customers in EU may experience slower response times or intermittent delays when using our app.  Not all customers in this region are affected.
- **investigating** 2025-09-01 14:05 UTC: We are continuing to investigate this issue.
- **identified** 2025-09-01 14:53 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-09-01 15:02 UTC: Response times are stabilizing, though we continue to actively monitor the situation to ensure the issue is fully resolved.
- **resolved** 2025-09-01 17:52 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/front/incidents/vhlf0gy81s30 · Markdown: https://rewindex.com/company/front/incidents/vhlf0gy81s30.md · JSON: https://rewindex.com/api/v1/companies/front/incidents/vhlf0gy81s30 · Generated 2026-10-18T09:52:49.436Z