Front: Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004]
Affected components: App
Timeline of updates
- investigating
We're receiving some reports of customers having difficulties accessing Front, or delays in sending and receiving messages, in our eu-west-1 region. We're currently investigating.
- identified
We believe we've identified the problem which caused a temporary spike in API errors. We're seeing a return to normal levels, and are working on a root-cause fix.
- resolved
Application performance has appeared to return to normal for eu-west-1 users.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
eadcc6cae7953dd4…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Front, started 2024-09-23 11:00 UTC, resolved after 30 min, 3 update(s).
- Title
- Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004]
- Vendor
- Front
- Date
- URL
- https://rewindex.com/company/front/incidents/gw4494k96bjl
Front profileRecent Front incidentsAll outages on September 23, 2024Front in September 2024MarkdownJSON