Companies / collaboration
Smartsheet
648incidents since 2014-11-07
176major or critical
9in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Investigating blank page or error on Smartsheet Login Smartsheet’s major login incident caused intermittent blank pages or “upstream request timeout” errors, affecting Australia, Europe and the United States. It started at 2026-09-21 22:21 UTC and was resolved at 2026-09-22 03:43 UTC, lasting 5 h 21 min. Smartsheet attributed the issue to scheduled security maintenance on egress firewalls and confirmed login functionality was fully restored. | Major incident | |
| Major incident: Salesforce connector is experiencing intermittent issues Smartsheet reported a major degradation affecting the Salesforce Connector and support case creation in the Customer Support Portal from 2026-09-16 10:36 UTC to 2026-09-16 21:02 UTC, lasting 10 h 26 min. The vendor attributed intermittent errors to an upstream CRM provider outage affecting instance stability and API availability across multiple regions; both services were fully restored. | Major incident | |
| Major incident: Smartsheet and Smartsheet Login Unavailable for Smartsheet US Smartsheet reported a major US outage affecting login and application access, starting 2026-09-11 20:20 UTC and resolved at 2026-09-11 23:29 UTC (3 h 9 min). EU and AU were unaffected; the postmortem attributed the outage to a routine internal configuration change, which was corrected. | Major incident | |
| Critical incident: Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium apps Smartsheet reported a critical outage affecting login, sheet access, Control Center, Dynamic View and other premium apps, disrupting access to customer work. It started at 2026-08-27 13:33 UTC and resolved at 2026-08-27 15:53 UTC, lasting 2 h 19 min; a fix was implemented at 08-27 13:52 UTC. | Major incident | |
| Critical incident: Sheets in Smartsheet US are failing to load Smartsheet reported a critical US incident affecting sheet loading, Reports, Dashboards, and premium apps including Dynamic View, WorkApps, Resource Management, and Control Center. It started at 2026-08-26 13:28 UTC and resolved at 2026-08-26 18:23 UTC, lasting 4 h 55 min. Smartsheet implemented a fix and monitored recovery. | Major incident | |
| Critical incident: Sheets, Reports, and Workflow Services Are Impacted Smartsheet reported a critical outage from 2026-08-11 19:51 UTC to 2026-08-11 23:20 UTC (3 h 28 min), causing Sheets and Reports loading timeouts/failures and automation failures that disabled some workflows. Smartsheet attributed it to a database query-routing issue sending certain reads to primary write servers; a mitigation was applied before resolution. | Major incident | |
| Major incident: Smartsheet Slowness and Timeout Errors Smartsheet reported major slowness and timeouts affecting sheets, premium apps, connectors, and API from 2026-07-30 14:54 UTC to 2026-07-30 17:41 UTC (2 h 47 min). Its postmortem separately described customer impact between approximately 11:00 and 15:57 UTC, attributing failures to a backend service under heavy CPU load during morning traffic ramp-up. | Major incident | |
| Major incident: Smartsheet US is not loading Smartsheet US had a major outage from 2026-07-15 09:23 UTC to 2026-07-15 09:55 UTC (32 min), causing incomplete loading during login or item access. Smartsheet attributed authorization-check errors to a routine system update temporarily directing some requests to unavailable infrastructure; a fix was implemented and the incident resolved. | Major incident | |
| Major incident: Smartsheet add-ons for Google is not working Smartsheet reported a major outage of Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides from 2026-06-10 22:21 UTC to 2026-06-11 11:02 UTC, lasting 12 h 41 min. The postmortem says Google’s removal of an older runtime broke Smartsheet Merge for all ~234,000 users; code and deployment updates resolved it, with no customer data lost. | Major incident | |
| Major incident: Failures during Form Submissions Smartsheet reported a major incident affecting CAPTCHA-enabled Forms: some users could not submit forms because of a problem with its reCAPTCHA verification endpoint. The incident started at 2026-04-13 16:33 UTC and was resolved at 2026-04-13 20:46 UTC, lasting 4 h 13 min; all form submissions are operating normally. | Major incident |
Full Smartsheet change timeline, with diffs →
Status incident history
Smartsheet status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 10 | 7 |
| 2015 | 30 | 8 |
| 2016 | 53 | 3 |
| 2017 | 43 | 7 |
| 2018 | 63 | 6 |
| 2019 | 82 | 0 |
| 2020 | 70 | 12 |
| 2021 | 86 | 34 |
| 2022 | 51 | 17 |
| 2023 | 39 | 17 |
| 2024 | 57 | 28 |
| 2025 | 38 | 21 |
| 2026 | 26 | 16 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-11 | critical | 3 |
| 2023-11 | minor | 1 |
| 2023-12 | critical | 2 |
| 2023-12 | minor | 1 |
| 2023-12 | none | 1 |
| 2024-01 | critical | 1 |
| 2024-01 | minor | 1 |
| 2024-02 | critical | 1 |
| 2024-02 | major | 3 |
| 2024-02 | minor | 2 |
| 2024-03 | critical | 1 |
| 2024-03 | major | 3 |
| 2024-03 | minor | 4 |
| 2024-03 | none | 2 |
| 2024-04 | critical | 1 |
| 2024-04 | major | 1 |
| 2024-04 | minor | 1 |
| 2024-04 | none | 1 |
| 2024-05 | critical | 2 |
| 2024-05 | major | 2 |
| 2024-05 | minor | 1 |
| 2024-06 | minor | 1 |
| 2024-07 | critical | 2 |
| 2024-07 | major | 3 |
| 2024-07 | minor | 2 |
| 2024-07 | none | 1 |
| 2024-08 | major | 2 |
| 2024-08 | minor | 2 |
| 2024-08 | none | 1 |
| 2024-09 | critical | 1 |
| 2024-09 | major | 2 |
| 2024-09 | minor | 1 |
| 2024-09 | none | 1 |
| 2024-10 | major | 2 |
| 2024-10 | minor | 3 |
| 2024-11 | major | 1 |
| 2024-11 | minor | 1 |
| 2024-11 | none | 2 |
| 2024-12 | minor | 2 |
| 2025-01 | major | 5 |
| 2025-01 | minor | 1 |
| 2025-01 | none | 1 |
| 2025-03 | minor | 2 |
| 2025-04 | critical | 2 |
| 2025-04 | major | 3 |
| 2025-04 | minor | 1 |
| 2025-05 | major | 1 |
| 2025-05 | minor | 1 |
| 2025-06 | major | 2 |
| 2025-06 | minor | 3 |
| 2025-07 | major | 2 |
| 2025-07 | minor | 1 |
| 2025-08 | critical | 1 |
| 2025-08 | major | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | major | 3 |
| 2025-10 | minor | 1 |
| 2025-10 | none | 3 |
| 2025-11 | minor | 1 |
| 2025-12 | major | 1 |
| 2025-12 | none | 1 |
| 2026-01 | major | 1 |
| 2026-02 | critical | 1 |
| 2026-02 | major | 2 |
| 2026-02 | none | 1 |
| 2026-03 | major | 2 |
| 2026-03 | minor | 1 |
| 2026-04 | major | 1 |
| 2026-04 | minor | 2 |
| 2026-05 | minor | 1 |
| 2026-06 | major | 1 |
| 2026-06 | minor | 2 |
| 2026-06 | none | 1 |
| 2026-07 | major | 2 |
| 2026-08 | critical | 3 |
| 2026-08 | minor | 1 |
| 2026-09 | major | 3 |
| 2026-10 | minor | 1 |
Silent edits
No silent edits or deletions detected for Smartsheet yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Subprocessors | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | smartsheet.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Subprocessors | smartsheet.com/legal/subprocessors | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | smartsheet.com/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / security | www.smartsheet.com/trust | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 648 incidents. Full list: last 90 days · JSON · Markdown