Smartsheet: Temporary Authentication Outage
Timeline of updates
- resolved
Between 4:25 pm and 4:30 pm PST, some users experienced errors signing in or signing up to Smartsheet via the web app and API due to a database maintenance upgrade. Users who were already signed in were not affected, and full login/signup functionality was restored when the maintenance work completed.
From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.smartsheet.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Smartsheet, started 2025-01-18 00:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Temporary Authentication Outage
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/incidents/0xg1scmpvgp0
Smartsheet profileRecent Smartsheet incidentsAll outages on January 18, 2025Smartsheet in January 2025MarkdownJSON