# Smartsheet: Temporary Authentication Outage

> Smartsheet status incident “Temporary Authentication Outage” on 2025-01-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/0xg1scmpvgp0
Last updated: 2025-01-18T00:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-01-18 00:30 UTC · Resolved: 2025-01-18 00:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/0xg1scmpvgp0](https://status.smartsheet.com/incidents/0xg1scmpvgp0)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2025-01-18 00:30 UTC: Between 4:25 pm and 4:30 pm PST, some users experienced errors signing in or signing up to Smartsheet via the web app and API due to a database maintenance upgrade. Users who were already signed in were not affected, and full login/signup functionality was restored when the maintenance work completed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Smartsheet, started 2025-01-18 00:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/0xg1scmpvgp0
- Citation: Smartsheet, “Temporary Authentication Outage” (2025-01-18 00:30 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/0xg1scmpvgp0 (CC BY 4.0).
- Markdown link: `[Smartsheet: Temporary Authentication Outage (2025-01-18)](https://rewindex.com/company/smartsheet/incidents/0xg1scmpvgp0)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/0xg1scmpvgp0 · Markdown: https://rewindex.com/company/smartsheet/incidents/0xg1scmpvgp0.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/0xg1scmpvgp0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:48:35.784Z