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Smartsheet: Attachments Disabled Message
Smartsheet reported a major incident affecting sheet attachment access and rendering of conditional formatting or filters, starting 2025-10-14 16:39 UTC and resolved at 2025-10-14 21:10 UTC (4 h 30 min). Customers could see “This action has been disabled”; Smartsheet attributed the issue to a recent code change and deployed a fix.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AttachmentsDocuments - Attachments
Timeline of updates
- investigating
We are investigating reports that customers are seeing the “This action has been disabled. Contact your System Admin for details.” message when attempting to access sheet attachments. We will update this status message as our investigation progresses.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
- postmortem
Beginning at approximately 8:44 AM PDT on October 14, 2025, some customers began experiencing issues accessing attachments and rendering previously set conditional formatting or filters. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 9:57 AM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.
Rewindex changes for this incident
- Major incident: Attachments Disabled Message 2025-10-14 16:39 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON