Companies / Smartsheet / incidents

Smartsheet: Issues Uploading Attachments Through WorkApps

Affected components: Advance Capabilities - WorkAppsWorkApps

Timeline of updates

1. investigating2025-10-10 00:28 UTC

   We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.

2. investigating2025-10-10 01:37 UTC

   We are continuing to investigate this issue.

3. investigating2025-10-10 02:36 UTC

   We are continuing to investigate this issue.

4. identified2025-10-10 03:49 UTC

   We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.

5. monitoring2025-10-10 05:36 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved2025-10-10 07:31 UTC

   This incident has been resolved.

7. postmortem2025-10-10 08:35 UTC

   **Post Incident Summary:** Beginning at approximately 12:52 PM PDT on October 9, 2025, some customers began experiencing issues uploading attachments through WorkApps. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 10:00 PM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON