# Smartsheet: Issues Uploading Attachments Through WorkApps

- Impact (vendor’s label): none
- Status: postmortem
- Started: 2025-10-10 00:28 UTC · Resolved: 2025-10-10 07:31 UTC · Duration: 7.0 h
- Updates: 7 · Affected components: Advance Capabilities - WorkApps, WorkApps
- [Vendor status page: https://stspg.io/w1gtb68r8xxx](https://stspg.io/w1gtb68r8xxx)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **investigating** 2025-10-10 00:28 UTC: We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.
- **investigating** 2025-10-10 01:37 UTC: We are continuing to investigate this issue.
- **investigating** 2025-10-10 02:36 UTC: We are continuing to investigate this issue.
- **identified** 2025-10-10 03:49 UTC: We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.
- **monitoring** 2025-10-10 05:36 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-10-10 07:31 UTC: This incident has been resolved.
- **postmortem** 2025-10-10 08:35 UTC: \*\*Post Incident Summary:\*\* Beginning at approximately 12:52 PM PDT on October 9, 2025, some customers began experiencing issues uploading attachments through WorkApps. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 10:00 PM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.


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Canonical: https://rewindex.com/company/smartsheet/incidents/kn9x5yt8kl67 · Markdown: https://rewindex.com/company/smartsheet/incidents/kn9x5yt8kl67.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/kn9x5yt8kl67 · Generated 2026-10-18T12:43:22.847Z