Companies / Smartsheet / incidents

Smartsheet: Failures during Form Submissions

Impact: majorStatus: postmortemStarted Resolved (4.2 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Smartsheet reported a major incident affecting CAPTCHA-enabled Forms: some users could not submit forms because of a problem with its reCAPTCHA verification endpoint. The incident started at 2026-04-13 16:33 UTC and was resolved at 2026-04-13 20:46 UTC, lasting 4 h 13 min; all form submissions are operating normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Core Application - FormsForms

Timeline of updates

  1. investigating

    We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. monitoring

    The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.

  5. resolved

    Forms Submissions are operating normally. The incident is now resolved.

  6. postmortem

    On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON