Changes / Smartsheet / Failures during Form Submissions

Smartsheet: Major incident: Failures during Form Submissions

Summary

Smartsheet reported a major incident affecting CAPTCHA-enabled Forms: some users could not submit forms because of a problem with its reCAPTCHA verification endpoint. The incident started at 2026-04-13 16:33 UTC and was resolved at 2026-04-13 20:46 UTC, lasting 4 h 13 min; all form submissions are operating normally.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Failures during Form Submissions
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: postmortem
AddedStart time#4
Before: not present
After: 2026-04-13 16:33 UTC
AddedResolved time#5
Before: not present
After: 2026-04-13 20:46 UTC
AddedAffected components#6
Before: not present
After: Core Application - Forms, Forms
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
AddedUpdateinvestigating#8
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After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#10
Before: not present
After: The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
AddedUpdateresolved#11
Before: not present
After: Forms Submissions are operating normally. The incident is now resolved.
AddedUpdatepostmortem#12
Before: not present
After: On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Failures during Form Submissions (this change)
Smartsheet reported a major incident affecting CAPTCHA-enabled Forms: some users could not submit forms because of a problem with its reCAPTCHA verification endpoint. The incident started at 2026-04-13 16:33 UTC and was resolved at 2026-04-13 20:46 UTC, lasting 4 h 13 min; all form submissions are operating normally.
Major incident

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