# Smartsheet: Major incident: Failures during Form Submissions

**Summary:** Smartsheet reported a major incident affecting CAPTCHA-enabled Forms: some users could not submit forms because of a problem with its reCAPTCHA verification endpoint. The incident started at 2026-04-13 16:33 UTC and was resolved at 2026-04-13 20:46 UTC, lasting 4 h 13 min; all form submissions are operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-13 16:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r2bsl4ll5n5y](https://stspg.io/r2bsl4ll5n5y)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)
- Versions: before (none: first archived) → after incident\_version:113/xftk9p780kph@ef00f8cceb66
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Failures during Form Submissions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-04-13 16:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-13 20:46 UTC
```

**6. Added: Affected components**

```diff
+ Core Application - Forms, Forms
```

**7. Added: Update** (investigating) · 2026-04-13 16:33 UTC

```diff
+ We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
```

**8. Added: Update** (investigating) · 2026-04-13 17:06 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-04-13 17:52 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2026-04-13 18:31 UTC

```diff
+ The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
```

**11. Added: Update** (resolved) · 2026-04-13 20:46 UTC

```diff
+ Forms Submissions are operating normally. The incident is now resolved.
```

**12. Added: Update** (postmortem) · 2026-04-14 14:26 UTC

```diff
+ On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-13 16:33 UTC | Major incident: Failures during Form Submissions (this change) | outage |

All Smartsheet changes: [timeline](https://rewindex.com/company/smartsheet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5fc080b26e491d · Markdown: https://rewindex.com/change/i5fc080b26e491d.md · JSON: https://rewindex.com/api/v1/changes/i5fc080b26e491d · Generated 2026-10-18T01:29:39.393Z