# Smartsheet: Failures during Form Submissions

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2026-04-13 16:33 UTC · Resolved: 2026-04-13 20:46 UTC · Duration: 4.2 h
- Updates: 6 · Affected components: Core Application - Forms, Forms
- [Vendor status page: https://stspg.io/r2bsl4ll5n5y](https://stspg.io/r2bsl4ll5n5y)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Summary

Smartsheet reported a major incident affecting CAPTCHA-enabled Forms: some users could not submit forms because of a problem with its reCAPTCHA verification endpoint. The incident started at 2026-04-13 16:33 UTC and was resolved at 2026-04-13 20:46 UTC, lasting 4 h 13 min; all form submissions are operating normally. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-13 16:33 UTC: We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
- **investigating** 2026-04-13 17:06 UTC: We are continuing to investigate this issue.
- **investigating** 2026-04-13 17:52 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-04-13 18:31 UTC: The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
- **resolved** 2026-04-13 20:46 UTC: Forms Submissions are operating normally. The incident is now resolved.
- **postmortem** 2026-04-14 14:26 UTC: On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.

## Rewindex changes for this incident

- 2026-04-13 16:33 UTC: [Major incident: Failures during Form Submissions](https://rewindex.com/change/i5fc080b26e491d.md)


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Canonical: https://rewindex.com/company/smartsheet/incidents/xftk9p780kph · Markdown: https://rewindex.com/company/smartsheet/incidents/xftk9p780kph.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/xftk9p780kph · Generated 2026-10-18T10:40:50.601Z