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Smartsheet: A few Smartsheet services are not sending out emails

Affected components: Email NotificationsNotifications - Email Notifications

Timeline of updates

1. investigating2025-11-11 00:19 UTC

   We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.

2. investigating2025-11-11 00:19 UTC

   We are continuing to investigate this issue.

3. monitoring2025-11-11 00:37 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2025-11-11 01:22 UTC

   This incident has been resolved.

5. postmortem2025-11-19 21:21 UTC

   On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON