# Smartsheet: A few Smartsheet services are not sending out emails

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-11-11 00:19 UTC · Resolved: 2025-11-11 01:22 UTC · Duration: 1.1 h
- Updates: 5 · Affected components: Email Notifications, Notifications - Email Notifications
- [Vendor status page: https://stspg.io/2yfmys2kbxqb](https://stspg.io/2yfmys2kbxqb)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **investigating** 2025-11-11 00:19 UTC: We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.
- **investigating** 2025-11-11 00:19 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-11-11 00:37 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-11 01:22 UTC: This incident has been resolved.
- **postmortem** 2025-11-19 21:21 UTC: On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.


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Canonical: https://rewindex.com/company/smartsheet/incidents/m6qxj4q9p4vw · Markdown: https://rewindex.com/company/smartsheet/incidents/m6qxj4q9p4vw.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/m6qxj4q9p4vw · Generated 2026-10-18T10:43:11.896Z