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Smartsheet: Workflows and Webhooks not triggering on attachments or comments

MinorStatus: postmortemStarted Resolved (48 min)3 updatesstspg.io (opens in new tab)

Affected components: Connectors - Data ShuttleData ShuttleConnectors - Jira ConnectorJira ConnectorIn App WorkflowsWorkflows - In App WorkflowsConnectors - Salesforce ConnectorSalesforce ConnectorBridge by SmartsheetWorkflows - Bridge by Smartsheet

Timeline of updates

  1. investigating

    We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View

  2. resolved

    Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

  3. postmortem

    Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2025-10-01 09:05 UTC, resolved after 48 min, 3 update(s).

Title
Workflows and Webhooks not triggering on attachments or comments
Vendor
Smartsheet
Date
URL
https://rewindex.com/company/smartsheet/incidents/w8vyzybg7j4l

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