CompaniesSmartsheetMonthly reportsOctober 2025
Smartsheet in October 2025: incidents, uptime and changes
Vendor-reported outage time 15 h 4 min, incident time 15 h 52 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 1 · No impact listed 3
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Attachments Disabled Message | Major | 4.5 h | postmortem | 10-14 | |
| Brandfolder: SendGrid notifications not processing "Your account was frozen due to unpaid invoices" | Major | 2.1 h | postmortem | 10-27 | |
| Investigating errors using Login with Microsoft | Major | 8.5 h | postmortem | 10-29 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Workflows and Webhooks not triggering on attachments or comments | Minor | 48 min | postmortem | 10-01 | |
| Issues Uploading Attachments Through WorkApps | No impact listed | 7.0 h | postmortem | 10-10 | |
| Resolved Connectivity Issue Due to AWS outage | No impact listed | 11 h | postmortem | 10-20 | |
| help.smartsheet.com connectivity errors. | No impact listed | 2.5 h | postmortem | 10-29 |
Cite this
Smartsheet posted 7 status incidents in October 2025 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Smartsheet in October 2025
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/2025/10