# Smartsheet in October 2025: incidents, uptime and changes

> Smartsheet in October 2025: 7 incidents on its status page (3 major or critical), 97.97% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2025/10
Last updated: 2025-11-01T00:00:00Z

- Incidents posted: 7 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 1, none 3
- Uptime (vendor-reported): 97.97% free of major/critical incidents, 97.86% free of any incident; outage time 15 h 4 min, incident time 15 h 52 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2025](https://rewindex.com/company/smartsheet/2025/09.md) · Next: [November 2025](https://rewindex.com/company/smartsheet/2025/11.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Attachments Disabled Message](https://rewindex.com/company/smartsheet/incidents/b19448q3xv07.md) | major | 2025-10-14 16:39 UTC | 2025-10-14 21:10 UTC | 4.5 h | postmortem |
| [Brandfolder: SendGrid notifications not processing "Your account was frozen due to unpaid invoices"](https://rewindex.com/company/smartsheet/incidents/l2kxhv6fdkgr.md) | major | 2025-10-27 12:51 UTC | 2025-10-27 14:56 UTC | 2.1 h | postmortem |
| [Investigating errors using Login with Microsoft](https://rewindex.com/company/smartsheet/incidents/t99rkm17bw96.md) | major | 2025-10-29 16:56 UTC | 2025-10-30 01:24 UTC | 8.5 h | postmortem |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Workflows and Webhooks not triggering on attachments or comments](https://rewindex.com/company/smartsheet/incidents/w8vyzybg7j4l.md) | minor | 2025-10-01 09:05 UTC | 2025-10-01 09:53 UTC | 48 min | postmortem |
| [Issues Uploading Attachments Through WorkApps](https://rewindex.com/company/smartsheet/incidents/kn9x5yt8kl67.md) | none | 2025-10-10 00:28 UTC | 2025-10-10 07:31 UTC | 7.0 h | postmortem |
| [Attachments Disabled Message](https://rewindex.com/company/smartsheet/incidents/b19448q3xv07.md) | major | 2025-10-14 16:39 UTC | 2025-10-14 21:10 UTC | 4.5 h | postmortem |
| [Resolved Connectivity Issue Due to AWS outage](https://rewindex.com/company/smartsheet/incidents/x5p4b5d29j0z.md) | none | 2025-10-20 14:42 UTC | 2025-10-21 01:45 UTC | 11 h | postmortem |
| [Brandfolder: SendGrid notifications not processing "Your account was frozen due to unpaid invoices"](https://rewindex.com/company/smartsheet/incidents/l2kxhv6fdkgr.md) | major | 2025-10-27 12:51 UTC | 2025-10-27 14:56 UTC | 2.1 h | postmortem |
| [Investigating errors using Login with Microsoft](https://rewindex.com/company/smartsheet/incidents/t99rkm17bw96.md) | major | 2025-10-29 16:56 UTC | 2025-10-30 01:24 UTC | 8.5 h | postmortem |
| [help.smartsheet.com connectivity errors.](https://rewindex.com/company/smartsheet/incidents/2pdk51twj7r9.md) | none | 2025-10-29 21:17 UTC | 2025-10-29 23:49 UTC | 2.5 h | postmortem |

## Cite this

Smartsheet posted 7 status incidents in October 2025 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2025/10
- Citation: Smartsheet, “Smartsheet in October 2025” (2025-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2025/10 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in October 2025 (2025-10-01)](https://rewindex.com/company/smartsheet/2025/10)`


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Canonical: https://rewindex.com/company/smartsheet/2025/10 · Markdown: https://rewindex.com/company/smartsheet/2025/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:04:03.265Z