Companies / Smartsheet / incidents

Smartsheet: help.smartsheet.com connectivity errors.

Affected components: Help and Community - Help CenterHelp Center

Timeline of updates

1. investigating2025-10-29 21:17 UTC

   We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

2. identified2025-10-29 21:44 UTC

   A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

3. monitoring2025-10-29 21:49 UTC

   A fix has been implemented. We are monitoring this service for stability.

4. resolved2025-10-29 23:49 UTC

   This incident has been resolved.

5. postmortem2025-11-04 17:56 UTC

   Beginning at approximately 1:56 PM PDT on October 29, 2025, some customers began experiencing issues accessing https://help.smartsheet.com, due to a disruption with our third-party hosting provider. The fix was fully deployed and service was restored for all customers at approximately 2:50PM PDT.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON