# Smartsheet: help.smartsheet.com connectivity errors.

- Impact (vendor’s label): none
- Status: postmortem
- Started: 2025-10-29 21:17 UTC · Resolved: 2025-10-29 23:49 UTC · Duration: 2.5 h
- Updates: 5 · Affected components: Help and Community - Help Center, Help Center
- [Vendor status page: https://stspg.io/909db0xrw64d](https://stspg.io/909db0xrw64d)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **investigating** 2025-10-29 21:17 UTC: We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
- **identified** 2025-10-29 21:44 UTC: A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
- **monitoring** 2025-10-29 21:49 UTC: A fix has been implemented. We are monitoring this service for stability.
- **resolved** 2025-10-29 23:49 UTC: This incident has been resolved.
- **postmortem** 2025-11-04 17:56 UTC: Beginning at approximately 1:56 PM PDT on October 29, 2025, some customers began experiencing issues accessing https://help.smartsheet.com, due to a disruption with our third-party hosting provider. The fix was fully deployed and service was restored for all customers at approximately 2:50PM PDT.


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Canonical: https://rewindex.com/company/smartsheet/incidents/2pdk51twj7r9 · Markdown: https://rewindex.com/company/smartsheet/incidents/2pdk51twj7r9.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/2pdk51twj7r9 · Generated 2026-10-18T09:53:18.701Z