# Smartsheet: Workflows and Webhooks not triggering on attachments or comments

> Smartsheet status incident “Workflows and Webhooks not triggering on attachments or comments” on 2025-10-01: impact minor (vendor’s label), 48 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/w8vyzybg7j4l
Last updated: 2025-10-01T09:54:03Z

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-10-01 09:05 UTC · Resolved: 2025-10-01 09:53 UTC · Duration: 48 min
- Updates: 3 · Affected components: Connectors - Data Shuttle, Data Shuttle, Connectors - Jira Connector, Jira Connector, In App Workflows, Workflows - In App Workflows, Connectors - Salesforce Connector, Salesforce Connector, Bridge by Smartsheet, Workflows - Bridge by Smartsheet
- [Vendor status page: https://stspg.io/639xlb2fjjwh](https://stspg.io/639xlb2fjjwh)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **investigating** 2025-10-01 09:05 UTC: We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View
- **resolved** 2025-10-01 09:53 UTC: Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.
- **postmortem** 2025-10-01 09:54 UTC: Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2025-10-01 09:05 UTC, resolved after 48 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/w8vyzybg7j4l
- Citation: Smartsheet, “Workflows and Webhooks not triggering on attachments or comments” (2025-10-01 09:05 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/w8vyzybg7j4l (CC BY 4.0).
- Markdown link: `[Smartsheet: Workflows and Webhooks not triggering on attachments or comments (2025-10-01)](https://rewindex.com/company/smartsheet/incidents/w8vyzybg7j4l)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/w8vyzybg7j4l · Markdown: https://rewindex.com/company/smartsheet/incidents/w8vyzybg7j4l.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/w8vyzybg7j4l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:22:42.581Z