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Smartsheet: 503 Errors on File Upload
Smartsheet reported a major Brandfolder Asset Upload incident with 503 errors and degraded uploads, starting 2025-07-07 01:25 UTC and resolved at 2025-07-07 04:29 UTC (3 h 4 min). A primary file upload service failure prompted redirection to a backup, with temporary UI changes and some cloud uploading options unavailable during mitigation.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Asset UploadDigital Asset Management (Brandfolder) - Asset Upload
Timeline of updates
- identified
We've identified an issue with the primary file uploading service and are switching to the backup. You may notice a temporary UI change until the primary service is restored.
- monitoring
A mitigation has been implemented. You may notice a temporary UI change, and some cloud uploading options will be unavailable until the primary service is restored.
- resolved
This incident is resolved.
- postmortem
Starting at 3:55 PM PT on July 9, 2025, we were alerted to an issue affecting the file upload functionality within Brandfolder. Users experienced degraded performance when attempting to upload files, due to a failure in the primary file upload service. Upon investigation, a mitigation was implemented by redirecting traffic to a backup service. During this period, users may have noticed a temporary UI change and limited access to certain cloud upload options. The service began stabilizing after the mitigation, with full functionality restored shortly thereafter. We continue to monitor the system and are reviewing the root cause to prevent future occurrences.
Rewindex changes for this incident
- Major incident: 503 Errors on File Upload 2025-07-07 01:25 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON