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Smartsheet: Smartsheet add-ons for Google is not working

Impact: majorStatus: postmortemStarted Resolved (13 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Smartsheet reported a major outage of Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides from 2026-06-10 22:21 UTC to 2026-06-11 11:02 UTC, lasting 12 h 41 min. The postmortem says Google’s removal of an older runtime broke Smartsheet Merge for all ~234,000 users; code and deployment updates resolved it, with no customer data lost.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Third Party Integrations

Timeline of updates

  1. investigating

    We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.

  4. resolved

    This incident has been resolved.

  5. postmortem

    **The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON