# Smartsheet: Smartsheet add-ons for Google is not working

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2026-06-10 22:21 UTC · Resolved: 2026-06-11 11:02 UTC · Duration: 13 h
- Updates: 5 · Affected components: Third Party Integrations
- [Vendor status page: https://stspg.io/7s12m1dw8035](https://stspg.io/7s12m1dw8035)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Summary

Smartsheet reported a major outage of Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides from 2026-06-10 22:21 UTC to 2026-06-11 11:02 UTC, lasting 12 h 41 min. The postmortem says Google’s removal of an older runtime broke Smartsheet Merge for all ~234,000 users; code and deployment updates resolved it, with no customer data lost. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-10 22:21 UTC: We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
- **identified** 2026-06-11 00:51 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-06-11 03:30 UTC: The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.
- **resolved** 2026-06-11 11:02 UTC: This incident has been resolved.
- **postmortem** 2026-08-14 18:51 UTC: \*\*The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \\(~234,000 affected\\).\*\* The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.

## Rewindex changes for this incident

- 2026-06-10 22:21 UTC: [Major incident: Smartsheet add-ons for Google is not working](https://rewindex.com/change/ic569b3d037cc62.md)


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Canonical: https://rewindex.com/company/smartsheet/incidents/2mvrdmpfd732 · Markdown: https://rewindex.com/company/smartsheet/incidents/2mvrdmpfd732.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/2mvrdmpfd732 · Generated 2026-10-18T09:52:15.054Z