Changes / Smartsheet / Smartsheet add-ons for Google is not working
Smartsheet: Major incident: Smartsheet add-ons for Google is not working
Summary
Smartsheet reported a major outage of Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides from 2026-06-10 22:21 UTC to 2026-06-11 11:02 UTC, lasting 12 h 41 min. The postmortem says Google’s removal of an older runtime broke Smartsheet Merge for all ~234,000 users; code and deployment updates resolved it, with no customer data lost.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Smartsheet add-ons for Google is not working
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After: major
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After: postmortem
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After: 2026-06-10 22:21 UTC
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After: 2026-06-11 11:02 UTC
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After: Third Party Integrations
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After: We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
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After: The issue has been identified and a fix is being implemented.
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After: The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.
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After: This incident has been resolved.
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After: **The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Smartsheet add-ons for Google is not working (this change) Smartsheet reported a major outage of Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides from 2026-06-10 22:21 UTC to 2026-06-11 11:02 UTC, lasting 12 h 41 min. The postmortem says Google’s removal of an older runtime broke Smartsheet Merge for all ~234,000 users; code and deployment updates resolved it, with no customer data lost. | Major incident |
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