# Smartsheet: Major incident: Smartsheet add-ons for Google is not working

**Summary:** Smartsheet reported a major outage of Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides from 2026-06-10 22:21 UTC to 2026-06-11 11:02 UTC, lasting 12 h 41 min. The postmortem says Google’s removal of an older runtime broke Smartsheet Merge for all ~234,000 users; code and deployment updates resolved it, with no customer data lost. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-10 22:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7s12m1dw8035](https://stspg.io/7s12m1dw8035)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)
- Versions: before (none: first archived) → after incident\_version:113/2mvrdmpfd732@05dbf11fd9e7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Smartsheet add-ons for Google is not working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-06-10 22:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-11 11:02 UTC
```

**6. Added: Affected components**

```diff
+ Third Party Integrations
```

**7. Added: Update** (investigating) · 2026-06-10 22:21 UTC

```diff
+ We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
```

**8. Added: Update** (identified) · 2026-06-11 00:51 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-06-11 03:30 UTC

```diff
+ The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.
```

**10. Added: Update** (resolved) · 2026-06-11 11:02 UTC

```diff
+ This incident has been resolved.
```

**11. Added: Update** (postmortem) · 2026-08-14 18:51 UTC

```diff
+ **The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-10 22:21 UTC | Major incident: Smartsheet add-ons for Google is not working (this change) | outage |

All Smartsheet changes: [timeline](https://rewindex.com/company/smartsheet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic569b3d037cc62 · Markdown: https://rewindex.com/change/ic569b3d037cc62.md · JSON: https://rewindex.com/api/v1/changes/ic569b3d037cc62 · Generated 2026-10-18T03:29:09.929Z